Terms and Conditions
Federal Hotels International (FHI)
Please read the following Terms and Conditions of Use carefully before using or obtaining any products, services, materials, information on FHI Website or Grace Website. By accessing FHI Website or Grace Website, you agree to accept, without limitation or qualification, all of these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use, please exit on FHI Website or Grace Website immediately.
Due to the Corona Virus (Covid-19) pandemic, we have updated our reservation and cancellation policies to provide more flexibility for all of our guests:
- Any cancellation made for stay at The Federal Kuala Lumpur and Hotel Capitol Kuala Lumpur (from 18 March 2020 to 15 June 2020 inclusive) will not be charged.
- Accommodation bookings made for the period of 01 June 2020 – 30 December 2020, can cancel 24 hours prior to the arrival date for a full refund for The Grace Hotel Sydney (Valid for all bookings up until 30th December 2020)
The Arrival Date is the day you will check-in. The check-in time is 1500 hours/3pm ( for FHI Hotels in Malaysia and Australia ). If possible, please include your flight details and arrival information. This helps us to prepare for your arrival.
The Departure Date is the day you will check-out. The check-out time is 1200 hours/12 noon ( for FHI Hotels in Malaysia ) and 1100 hours/11am ( for FHI Hotel in Australia ). Late check-out to 1800 hours/6pm will be subjected to a surcharge of 50% of the room charge. After 1800 hours/6pm, the full room charge will be charged.
Individuals 12 years of age and below are considered children.
Malaysia Tourism Tax
This tax is applicable to FHI Hotels in Malaysia only. Effective 1 SEPTEMBER 2017, in compliance with the Malaysian Government’s Tourism Tax Act 2017, a Tourism Tax of RM10 (per room per night) wil be imposed on ALL FOREIGN HOTEL GUESTS upon check-out. Tourism Tax is in addition to the existing 0% Goods & Services Tax (GST) and 10% Service Charge for The Federal Kuala Lumpur, and addition to the existing 0% Goods & Services Tax (GST) for Hotel Capitol Kuala Lumpur. This ruling will be reflective separately in the room bill and/or room rate. Tourism Tax is collected on behalf of the Ministry of Finance and the Royal Malaysian Customs Department and it is mandatory by law. Please note that all Malaysians and Permanent Residents of Malaysia will be required to produce ID upon check-in for exemption.
What Information Can I Access?
FHI Website gives you access to your own profile, which you may access via login, i.e., your e-mail address, and a self-defined password. You may, and we kindly ask you to do so, update that information, if required. Information about you that you may access are:
- Your Name, Address and Contact Details
- Your Credit Card details that you previously used, of which only the last 4 digits of the number is shown at all times
What Can I Do If I Have any Questions or Concerns?
Your personal data will be managed by our dedicated Data Protection Team who will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to access such data and to require a correction to any data, which is incorrect. Our Data Protection Officer can be contacted at email@example.com.
Federal Hotels Internationals Legal Notices
Copyright Federal Hotels International 2018. All rights reserved. All copyright and other intellectual property rights in all text, images, sound, software and other materials on this site are owned by FHI and FHI Group of Hotels and affiliated Companies or are included with permission of the relevant owners. References to affiliates or associates shall include all member Hotels of FHI.
You are welcome to browse this site and to reproduce extracts from it, for your information and for non-commercial and personal purposes only. The material of this site may not be modified or incorporated in any other work, publication or site without the prior written agreement of FHI and FHI Group of Hotels.
All trademarks displayed on this site are owned by FHI and FHI Group of Hotels.
The information and material contained in this site are for general references only. FHI and FHI Group of Hotels disclaim any warranty or representation of any kind, express or implied, as to any matter whatsoever relating to this site or any Linked Site. To the fullest extent allowed by law, FHI and FHI Group of Hotels shall accept no responsibility or liability in respect of any loss or damages howsoever arising herein.
Use of or visit to this site does not constitute an offer of goods and services by FHI and FHI Group of Hotels. Goods and services may only be available in certain countries and any offer to purchase goods or to retain services from FHI and FHI Group of Hotels are subject to acceptance by FHI and FHI Group of Hotels and in accordance with specific terms and conditions on which they are offered.
The linking of third party websites to this site does not indicate any association with or endorsement by FHI and FHI Group of Hotels. We do not review or monitor any websites linked to the Websites and do not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites. Your linking to such websites is at your own risk. In addition, you agree not to link your website or any other third party website to the Websites without our express prior written consent.
Other than personal information, FHI and FHI Group of Hotels shall be free to reproduce, use, disclose and distribute your communications to us onto third parties and to use any ideas, concepts, know-how or techniques contained in those communications for any purpose whatsoever. Communications include but are not limited to feedback, questions, comments, suggestions and the like.