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Terms & Conditions

Federal Hotels International (FHI) 

Please read the following Terms and Conditions of Use carefully before using or obtaining any products, services, materials or information on the FHI Website or the Grace Website. By accessing the FHI Website or the Grace Website, you agree to accept, without limitation or qualification, all of these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use, please exit the FHI Website or the Grace Website immediately. 

Cancellation Policy 

Due to the Corona Virus (Covid-19) pandemic, we have updated our reservation and cancellation policies to provide more flexibility for all of our guests as follows:- 

  • No cancellation fees will be imposed for any cancellations made 24 hours prior to the arrival date, for stay at Hotel Capitol Kuala Lumpur and Tribeca Serviced Suites Bukit Bintang EXCEPT for reservations made during Flash Sales campaigns, Special Promotions / Offers, where any cancellation shall be in accordance with the terms and conditions stated in the respective Rate Plan/Room Packages/Room Offers. 
  • Cancellation policy of any reservations may vary depending on the rate plan/room packages/room offers as per your booking. 
  • Cancellation policy will be provided during and upon confirmation of your reservation. 
  • Any cancellation of your reservation made through fhihotels.com shall comply with the applicable cancellation policy and it applies to all reservations. 

 

Arrival Date 

The Arrival Date is the day you will check-in. The check-in time is 1500 hours/3pm (for FHI Hotels in Malaysia and Australia). If possible, please include your flight details and arrival information. This helps us to prepare for your arrival. 

Departure Date 

The Departure Date is the day you will check-out. The check-out time is 1200 hours/12 noon (for FHI Hotels & Serviced Suites in Malaysia) and 1100 hours/11am (for FHI Hotel in Australia ). Late check-outs up to 1800 hours/6pm will be subjected to a surcharge of 50% of the Best Available Rate. For any check-outs after 1800 hours/6pm, the full room charge will be imposed. 

Children 

Individuals 11 years of age and below are considered children. 

Malaysia Tourism Tax and Sales and Services Tax 

In accordance with the Short Term Economic Recovery Plan announced by the Government of Malaysia on June 5, 2020, the following shall be applicable:- 

a. All guests at FHI Hotels in Malaysia will be exempted from paying the 6 % Sales and Services Tax (for rooms only), until June 5, 2021. 

b. Foreign tourists and non-resident guests who were previously required to pay a Tourism Tax of RM10.00 (per room per night) in compliance with the Tourism Tax Act 2017, will now be exempted from paying the same at FHI Hotels in Malaysia, until June 5, 2021. Malaysian citizens and permanent residents (with MyPR cards) are exempted from the payment. 

 

What Information Can I Access? 

FHI Website gives you access to your own profile, which you may access via login, i.e., your e-mail address and a self-defined password. You may, and we kindly ask you to do so, update that information, if required. Information about you that you may access are: 

  • Your Name, Address and Contact Details 
  • Your Credit Card details that you previously used, of which only the last 4 digits of the number is shown at all times 

 

What Can I Do If I Have any Questions or Concerns? 

Your personal data will be managed by our dedicated Data Protection Team who will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to access such data and to require a correction to any data, which is incorrect. Our Data Protection Officer can be contacted at data-protection@fhihotels.com. 

Federal Hotels International Sdn Bhd’s Legal Notice 

The contents of the FHI Website or the Grace Website is prepared and/or authorized by Federal Hotels International Sdn Bhd (“FHI”) and access to and use of this sites are subject to the applicable terms and conditions. 

Copyright 

Copyright Federal Hotels International 2020. All rights reserved. All copyright and other intellectual property rights in all texts, images, sounds, softwares and other materials on this site are owned by FHI and FHI Group of Hotels & Serviced Suites and affiliated Companies or are included with permission of the relevant owners. References to affiliates or associates shall include all member Hotels & Serviced Suites of FHI. 

You are welcome to browse this site and to reproduce extracts from it for your information and for non-commercial and personal purposes only. The materials on this site may not be modified or incorporated into any other works, publications or sites without the prior written agreement of FHI and FHI Group of Hotels & Serviced Suites. 

Trademarks 

All trademarks displayed on this site are owned by FHI and FHI Group of Hotels & Serviced Suites. 

Contents 

The information and materials contained in this site are for general references only. FHI and FHI Group of Hotels & Serviced Suites disclaim any warranty or representation of any kind, express or implied, as to any matter whatsoever relating to this site or any Linked Sites. To the fullest extent allowed by law, FHI and FHI Group of Hotels & Serviced Suites shall accept no responsibility or liability in respect of any loss or damages howsoever arising herein. 

Use of or visit to this site does not constitute an offer of goods and services by FHI and FHI Group of Hotels & Serviced Suites. The goods and services may only be available in certain countries and any offer to purchase goods or to retain services from FHI and FHI Group of Hotels & Serviced Suites are subject to acceptance by FHI and FHI Group of Hotels & Serviced Suites and in accordance with specific terms and conditions on which they are offered. 

Linked Sites 

The linking of third party websites to this site does not indicate any association with or endorsement by FHI and FHI Group of Hotels & Serviced Suites. We do not review or monitor any websites linked to the FHI Website or the Grace Website and do not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third-party websites. Your linking to such websites is at your own risk. In addition, you agree not to link your website or any other third party websites to the FHI Website or Grace Website without our express prior written consent. 

Communications Policy 

Other than personal information, FHI and FHI Group of Hotels & Serviced Suites shall be free to reproduce, use, disclose and distribute your communications to us onto third parties and to use any ideas, concepts, know-how or techniques contained in those communications for any purpose whatsoever. Communications include but are not limited to feedbacks, questions, comments, suggestions and the like. 

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